Mastering Luxury Hospitality: Fundamentals to Leadership

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Mastering Luxury Hospitality: Fundamentals to Leadership

Instructors: CERVELLON Marie-Cécile

2,406 already enrolled

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7 modules

Gain insight into a topic and learn the fundamentals.

14 reviews

Beginner level

No prior experience required

8 hours to complete

Flexible schedule

Learn at your own pace

7 modules

Gain insight into a topic and learn the fundamentals.

14 reviews

Beginner level

No prior experience required

8 hours to complete

Flexible schedule

Learn at your own pace

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

16 assignments

Taught in English

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There are 7 modules in this course

Unlock your potential in the world of luxury hospitality with the EDHEC x SHMS Luxury Hospitality Certificate—a prestigious program blending academic excellence and real-world expertise from two top institutions: EDHEC Business School (France) and Swiss Hotel Management School (Switzerland).

This immersive program is designed to give you a deep, hands-on understanding of luxury hospitality management through: ✅ Expert-led insights from industry leaders ✅ Interactive role-plays, serious games & case studies ✅ Engaging multimedia content & dynamic animations Whether you're looking to advance your career, refine your skills, or break into the luxury hospitality industry, this certificate provides the cutting-edge knowledge and practical know-how to set you apart. 🎓 Earn the prestigious EDHEC x SHMS Luxury Hospitality Certificate and elevate your expertise in the world of luxury hospitality. 🚀 Join us and take your first step toward excellence!

This module will provide an overview of the luxury hospitality industry. Learners will explore the key concepts and principles of luxury hospitality and understand its importance in the global marketplace. Topics covered will include the evolution of luxury hospitality, and key data.

What's included

1 video3 readings1 assignment

In this module, learners will delve into the foundations of luxury hospitality. They will learn about Luxury hospitality principles, the different levels of Luxury, and more about luxury clientele.

What's included

4 videos2 readings2 assignments

This module will focus on the art of delivering exceptional service in luxury hospitality. Learners will explore the key elements of providing personalized and memorable experiences to guests. Topics covered will include communication skills, anticipating guest needs, and resolving guest complaints effectively and efficiently.

What's included

4 videos1 reading3 assignments

4 videosTotal 33 minutes

Service Excellence3 minutes
Accommodating Guests and Handling Complaints2 minutes
The Luxury Attitude: Dress code, Behavior, Language4 minutes
Testimony Beau Rivage Palace Lausanne23 minutes

1 readingTotal 10 minutes

Table manners are cultural10 minutes

3 assignmentsTotal 25 minutes

Quiz Session 35 minutes
Ritz-Carlton: Gold Standards10 minutes
Response from the General Manager of a Luxury Hotel to a Complaint on TripAdvisor10 minutes

In this module, learners will learn how to create a luxury atmosphere in luxury hospitality settings. They will explore the role of design, aesthetics, and ambience in influencing guest perceptions. Learners will understand how to define an experience and the wow effect and create an atmosphere.

What's included

5 videos1 reading3 assignments

5 videosTotal 41 minutes

The Luxury Guest Experience: Defining an Experience and the Wow effect7 minutes
Creating a Luxmosphere: Role of Design5 minutes
Creating a Luxmosphere: Role of Sensory Marketing8 minutes
Triggering Wow Moments3 minutes
Testimony Ritz Paris18 minutes

1 readingTotal 10 minutes

Classifying Luxury Experiences10 minutes

3 assignmentsTotal 45 minutes

Quiz Session 45 minutes
The Experience Economy30 minutes
Tripadvisor Comments on an Exceptional Service10 minutes

This focus will focus on leadership in the context of luxury hospitality. Lerners will explore the qualities and skills required to lead and inspire teams in luxury service environments. Topics covered will include the importance of employees, talent management and how AI and technology can complement staff.

What's included

4 videos1 reading3 assignments

4 videosTotal 34 minutes

The Most Important Resources: the Employees2 minutes
Talent Management in Luxury Hotels5 minutes
AI and Technology as Complements to Staff3 minutes
Testimony Hotel Metropole Monte Carlo24 minutes

1 readingTotal 10 minutes

The Unique Metiers in the Luxury Hospitality Sector10 minutes

3 assignmentsTotal 25 minutes

Quiz Session 55 minutes
Matching Job Profile10 minutes
Mini Case Peninsula10 minutes

In this module, learners will examine the latest trends and innovations shaping the luxury hospitality industry. They will also explore sustainable practices and emerging concepts in luxury hospitality and lifestyle.

What's included

6 videos1 reading3 assignments

6 videosTotal 66 minutes

Importance of Sustainable Practices in Luxury Hospitality10 minutes
Diversification of Traditional Luxury Maisons in the Hospitality Sector9 minutes
Emerging Concepts in Luxury Hospitality9 minutes
The Development of Luxury Event Management7 minutes
Testimony Hermitage Monte Carlo19 minutes
Testimony Fairmont le Montreux Palace 13 minutes

1 readingTotal 10 minutes

The Three Pillars of Sustainability10 minutes

3 assignmentsTotal 30 minutes

Quiz Session 65 minutes
Mini Case Bulgari10 minutes
Wedding Planning Role Play15 minutes

In this last module learners will find references from this course to go further and the final quiz to validate the course certificate

What's included

1 reading1 assignment

Instructors

CERVELLON Marie-Cécile

EDHEC Business School

1 Course2,406 learners

Claire Jollain

EDHEC Business School

1 Course2,406 learners

Offered by

EDHEC Business School

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