• Accenture logo

Digital Skills: Social Media

Learn how to use social media for business, from creating a social media presence to measuring success.

213,893 enrolled on this course

Young woman holding a mobile phone
  • Duration

    2 weeks
  • Weekly study

    3 hours
  • Languages

    English, Español, Italiano, Français, Português, DeutschEnglish, Español, Italiano
  • 100% online

    How it works
  • Digital upgrade

    Free
  • Accreditation

    AvailableMore info
The CPD Certification Service

This course has been certified by the CPD Certification Service as conforming to continuing professional development principles. Find out more.

Learn how to effectively use social media for business

Important update on Accenture Digital Skills courses on FutureLearn:

  • Course Retirement: All courses retire from FutureLearn on Nov 5, 2026. Please enrol in all courses of interest before this date to keep access.
  • 12 Months to Finish: Once enrolled, you will have 12 months to complete your learning and download your certificates.
  • Mentoring Volunteering: Accenture’s mentoring volunteering support will end in Sept 2026.

What is social media, and how can it help your business? With this course, you’ll explore these questions and more. You’ll find out why social media marketing skills are becoming essential for all kinds of organisations, as well as some of the ways you can use them.

You’ll explore how you can use social media to create and develop your brand, as well as some of the tools that can help as you do so.

Explore the world of social media management

If you’re wondering what a Social Media Manager does and what responsibilities they have, you’ll find details here. As well as looking at how business social media works, you’ll also discover why it can be so useful.

Develop your social media skills

You’ll learn about the key steps in promoting your brand through social media, including setting campaign objectives, identifying the target audience and the right channels, creating engaging content and managing your presence.

Discover some social media top tips

To help you get started with your business social media, you’ll learn about some of the fundamentals needed to run an effective campaign.

As well as looking at examples of different social media channels, you’ll explore some top tips for using them and how to measure success. You’ll also learn about some of the social media management tools that can help you succeed.

Download video: standard or HD

Skip to 0 minutes and 5 seconds Today, more than half the world’s population uses social media. Do you use Facebook, Twitter, or Instagram to keep in touch with friends or family? Do you instantly check your social media when you wake up to stay up to date with current events? Or perhaps you use social media to follow brands or people you care about. Using social media has become a common daily activity for many of us, but it’s also become one of the most valuable channels for businesses to spread information and share content with millions of people worldwide, all in a matter of seconds. Think about some of your favourite brands and their social media presence.

Skip to 0 minutes and 39 seconds How do they use social media platforms to create trends, engage with their followers, and drive sales? In this course, you will discover how to use some of the most popular social media platforms from a marketing perspective. You’ll find out how to promote campaigns using innovative social media strategies and stay on top of the latest trends in your brand’s industry. You will learn top tips on how to increase brand awareness, connect and engage with your target audience, and turn your audience into customers. We’ll then talk about how to measure social media performance and understand how to improve it moving forward.

Skip to 1 minute and 15 seconds If you want to grow your brand’s online presence, define your target audience, or just learn more about all the different social media platforms out there, then this course is for you.

Syllabus

  • Week 1

    Social media and business

    • Getting started

      Welcome to the Social Media course. First, let’s look at staying safe online, and meet the team who will be helping you through the course.

    • Introduction to social media

      This activity introduces you to social media, what it is and why it is important to develop your own brand.

    • Social media journey

      Learn about the journey you should go on to create a social media presence that’s appropriate for business.

    • Weekly round-up

      Take a moment to reflect on what you've learnt so far and share with other learners!

  • Week 2

    Using social media platforms and measuring your success

    • Top tips for using social media platforms

      We will explore some examples of different social media platforms and some top tips for getting started in social media for your business.

    • Measuring success

      In this activity we will explain how you can measure the success of your social media campaign and improve it by listening to your audience.

    • Social media career

      Put everything you have learned into practice in this end of course test.

    • Weekly round-up

      Put everything you have learned into practice in this end of course test.

Who is this accredited by?

The CPD Certification Service
The CPD Certification Service:

The CPD Certification Service was established in 1996 and is the leading independent CPD accreditation institution operating across industry sectors to complement the CPD policies of professional and academic bodies.

When would you like to start?

Start straight away and join a global classroom of learners. If the course hasn’t started yet you’ll see the future date listed below.

  • Available now

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Explain what Social Media is
  • Describe how it can be used to build a brand
  • Explain what target groups are
  • Identify social media channels
  • Explain tips for messaging
  • Describe the role of a Social Media Manager
  • Identify Social Media Management tools

Who is the course for?

This course is for those seeking to develop their skills in social media for business. If you’re preparing to enter the workplace or looking to change careers, you’ll have the opportunity to learn about social media management. No prior experience or qualifications required.

Who developed the course?

Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialised skills across more than 40 industries, Accenture offers Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres.

What's included?

Accenture are offering everyone who joins this course a free digital upgrade, so that you can experience the full benefits of studying online for free. This means that you get:

  • Unlimited access to this course
  • Includes any articles, videos, peer reviews and quizzes
  • Tests to validate your learning
  • A PDF Certificate of Achievement to prove your success when you’re eligible
  • Learning on FutureLearn

    Your learning, your rules

    • Courses are split into weeks, activities, and steps to help you keep track of your learning
    • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
    • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

    Join a global classroom

    • Experience the power of social learning, and get inspired by an international network of learners
    • Share ideas with your peers and course educators on every step of the course
    • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

    Map your progress

    • As you work through the course, use notifications and the Progress page to guide your learning
    • Whenever you’re ready, mark each step as complete, you’re in control
    • Complete 90% of course steps and all of the assessments to earn your certificate

    Want to know more about learning on FutureLearn? Using FutureLearn

    Learner reviews

    Learner reviews cannot be loaded due to your cookie settings. Please and refresh the page to view this content.

    Do you know someone who'd love this course? Tell them about it...